If you are base in USA and need to purchase spare part
Spare parts can be purchased from our partner company in USA here:
If you are base in USA and the part is not found through above link or under warranty
Please provide the following information, so we can provide you with the proper replacement part
1. Your full delivery address
2. Invoice for your purchase
3. Serial number of the product and invoice if available.
4. Description of the issue including video or photo
Please describe the issue by providing pictures or video.If unsure how to send a video by email, you can use a program like wetransfer.com to send videos to info@xebexfitness.com
5. Part# and Quantity needed
6. How long has this product been in use
If you are outside the USA
Please provide the following information to the Xebex distributor you purchased from.If you are unsure or would like assistance from Xebex HQ, please provide us the following information to info@xebexfitness.com
1. Your full delivery address
2. Invoice for your purchase
3. Serial number of the product and invoice if available.
4. Description of the issue including video or photo
Please describe the issue by providing pictures or video.If unsure how to send a video by email, you can use a program like wetransfer.com to send videos to info@xebexfitness.com
5. Part# and Quantity needed
6. How long has this product been in use
Troubleshooting
AIRBIKE
AB-1-R : XEBEX AIR BIKE
ABMG-3 : Xebex AirPlus Performance Bike
AIR ROWER
AR-2 : Xebex Air Rower 2.0
AR-3GL : Xebex Air Rower with generator and backlit console
ARRV-4-BA : Xebex AirPlus Rower 4.0 Smart Connect
SKI TRAINER
APSKI-200-HBA : AirPlus Ski Trainer 200 Smart Connect
ASKI-100-E : Air Ski Trainer Eco