If you are base in USA and need to purchase spare part

Spare parts can be purchased from our partner company in USA here:

If you are base in USA and the part is not found through above link or under warranty

Please provide the following information, so we can provide you with the proper replacement part

1. Your full delivery address

2. Invoice for your purchase

3. Serial number of the product and invoice if available.

4. Description of the issue including video or photo

Please describe the issue by providing pictures or video.If unsure how to send a video by email, you can use a program like wetransfer.com to send videos to info@xebexfitness.com

5. Part# and Quantity needed

6. How long has this product been in use

If you are outside the USA

Please provide the following information to the Xebex distributor you purchased from.If you are unsure or would like assistance from Xebex HQ, please provide us the following information to  info@xebexfitness.com

1. Your full delivery address

2. Invoice for your purchase

3. Serial number of the product and invoice if available.

4. Description of the issue including video or photo

Please describe the issue by providing pictures or video.If unsure how to send a video by email, you can use a program like wetransfer.com to send videos to info@xebexfitness.com

5. Part# and Quantity needed

6. How long has this product been in use

Troubleshooting